Club Guide - FAQs

What is Club Incentives?

Club Incentives is an online shopping directory that enables players, committee members, parents and supporters (here on referred to as members) to generate money for your club when purchasing products or services via the internet. Your members earn cash back for your club every time a purchase is made online via your Club Shop. The cashback is automatically allocated to your club account which can be viewed at any time.

Who is Club Incentives?

"Club Incentives" is a new Club Website feature and is the name we have chosen to call the Club Shop area of your website.

How does Club Incentives work?

When someone visits your Club Shop and purchases a product or service from one of our affiliated merchant (retailer) websites your club will get a free cash kick back for each and every purchase. The kick back varies from merchant to merchant but is generally in the region of 1% and 15% of the purchase price.

You will be able to monitor purchases and any generated cashback. Club Website will automatically keep a running total of the cashback your club has earned (which can viewed at any time via your club website). We will then send the cash that your members and club has generated to your designated club bank account on a regularly basis.

How does our club earn “Cashback”?

Earning cashback could not be simpler!!

When someone wishes to purchase something online, you should direct them to your Club Shop and get them to search for their product/service from our list of recognised retailers. Once a purchased has been made, this will be logged in your account and “cash back” will be paid to your club.

For Example

A person wishes to buy a camera through www.currys.co.uk

Step 1: A person goes to your club website.
Step 2: The person clicks on your Club Shop.
Step 3: The person finds the chosen retailer (in this instance Curry’s) on your Club Shop and clicks on the associated link. Clicking on this link will take them directly to the normal retailer’s website (e.g. www.currys.co.uk).
Step 4: The person then completes their on-line purchase in exactly the same way as they would normally do.

By clicking on the Curry’s link via your Club Shop the completed transaction can be tracked and the relevant cashback will be allocated to your club.

The important thing to remember is that all purchases should be made via your CLUB SHOP on your club website!! If you go directly to the retailers website (i.e. not via your club website), we are not able to track purchases.

Do members have to go via their Club Shop each time they wish to purchase goods?

YES! Each time a club member wishes to purchase products or services on-line they must click on to the retailers website via their club shop to enable the club to qualify for cashback from the purchase.

How much cashback do you earn on purchases?

Each retailer provides a different cashback incentive however the normal cashback range is between 1% and 15%. There are full details of the cashback incentives provided by each retailer on your Club Shop in the A-Z list of sites (please see “Navigating around your Club Shop”). We currently have over 1800 retailers within your Club Shop participating in this cashback programme.

How easy is the Club Shop to navigate?

Club Website places a great emphasise on making our features and services very easy to use and the Club Shop is no different! This document provides a full explanation on navigating your Club Shop and how to make club fundraising a lot easier. We also provide full customer service support to assist our clubs and members.

Does the person buying the product or service pay more for their item?

Absolutely not! The price of the item is exactly the same as the purchase is still being made from the same retailer website. The only difference with this transaction is that the person should visit the chosen retailer via your club website – this will allow the purchase to be tracked and the relevant cashback awarded to your club.

Where does the cashback come from? Who is paying it?

The cashback is provided by the retailer/website once a purchase has been made. Using the earlier example, Currys will pay a commission for each product sold via your Club Shop, i.e. cashback for the camera purchased online.

These cashback incentives are being offered to encourage people to shop and buy products on-line from the retailer’s website. Due to more people now shopping online, companies are competing to capture as much of this market place as possible. Selling products and services through their website is much more cost effective than selling products and services through more traditional ways such as high street stores or over the telephone.

Club Website is taking advantage of these offers and awarding the cashback to our clubs to assist with raising funds and club development.

What does Club Website get out of this?

Club Website do not receive any share of the cashback that your members earn for your club. However the retailers, from which your members buy products and services, provide Club Website with a separate small commission payment. These commission payments will be used to further develop our club features and help us enhance our free service offering.

Do you have all websites on your Club Shop?

There are now over 1800 UK participating companies in this scheme and this figure is growing on a weekly basis. The companies participating in this scheme are termed “merchants” and cover a comprehensive range of product categories. We feel that most products and services can be purchased via your Club Shop.

I do not trust the internet for purchasing goods, is it secure?

Yes. Security is probably one of the most significant concerns for both the shopper and the retailer during an online transaction. In reality an online transaction is probably more secure than a card transaction in a shop or conducted over the telephone or fax. The information transmitted online is highly encrypted and uses complicated logarithm combinations. Internet payment systems use a combination of both established and innovative techniques to ensure that the security and integrity of all sensitive data is not compromised.

Is it really cash or points?

Cash. Even though we refer to points on your Club Shop please be assured that you are earning money! You will also be paid in cash and this will be debited in to your designated club bank account. On your Club Shop 100 points = £1.00.

Is there much work involved to manage this from a club perspective?

No. There is no work involved to track transactions or ensuring the cashback is allocated to your club account. The only work involved is ensuring that people are aware of the Club Shop feature and understand the process they must follow in order to earn your club cashback.

To help maximise the cash earned for your club, Club Website have put together a guidance sheet which can be handed out to your members explaining how to use the Club Shop. More information on this can be viewed in the “Promoting your Club Shop” section of this document.

How does the purchase tracking work?

Each time a person clicks on a retailer website link via your Club Shop a tag/coding is automatically assigned to that person. Should that person then go on to make a purchase from one of our hundreds of merchant websites, the tag/coding is recognised at the point of purchase.

The retailer can log that the purchase has been introduced via your Club Website and will credit your club account with the relevant cashback.

Will the club get cashback if someone makes a purchase without going via your Club Shop?

No. Members MUST visit the retailer’s website via your Club Shop. This will enable the tracking of the purchase to occur.

Cash back will not be paid if someone goes directly to a website and makes a purchase without going via your Club Shop. Cashback can only be paid where we are able to track the transaction!!

How long does it take for our Club to get our cashback?

After a purchase has been made via your Club Shop the transaction will show in your Club Shop administration area within 14 days. However, there is normally a six week period before your points can be redeemed for cash. This is due to the retailer having a period where they have to allow for refunds and returns of the purchased product before they will issue the cashback, i.e. sometime referred to as the “cooling off” period. This prevents members from purchasing a product, earning cashback, and then returning the product for a refund.