Home | Statement | Payments | Queries | Claims

Rpoints - the cashback community

Terms of use

These terms of use govern the accessing of pages on this site by all visitors.

Acknowledgment & Acceptance

By using Club Incentives (“The Company”) and you and your Club ("The Member") agree that you have read and understood the conditions in this document and that in using this website you have agreed to conform to its terms and conditions.

The use of Club Incentives to our members is offered at the sole discretion of the Company. The Company may modify this agreement from time to time, with or without notice, and your continued use of Club Incentives will be deemed as your acceptance of the new terms and conditions. For the avoidance of doubt, these Terms and Conditions shall be subject to the laws and jurisdiction of England. If any provision of these Terms and Conditions is found invalid or unenforceable, that provision shall be enforced to the maximum extent possible, and the other provisions contained herein will remain in full force and effect.

You agree to remain bound by this Agreement (or such amended Agreement) for as long as you remain a Member or unless the Company terminates, suspends or otherwise limits access. Should the Member object to any of the terms and conditions of this Agreement, or any subsequent modifications thereto, or become dissatisfied with Club Incentives, Member's only recourse is to immediately discontinue participation in Club Incentives and properly terminate their membership.

Terms of Use

In the following paragraphs "this site" will be taken to mean all online facilities, including web pages and email services, provided by Club Incentives (a service provided by Club Website Limited). These include all web pages accessed using the following domain: www.clubincentives.com and all associated sub-domains.
Club Website may be contacted by post at the following address:
Club Website Limited, Barley Mow Centre, 10 Barley Mow Passage, London W4 4PH

By accessing this site, you are agreeing to be bound by the following terms of use:


The Club Incentives account belongs, and is operated by and on behalf, of the Club. All funds generated by or through Club Incentives belong to the Club. For the avoidance of doubt all cashback or funds generated through Club Incentives do not belong to the administrator or any individual.
This site is provided on an 'as is' basis, and we cannot guarantee continuous service. We reserve the right to withdraw services, and to prevent clubs and individuals from accessing part or all of this site, for reasons including but not limited to:
- Breaches of these terms and conditions
- Illegal activity
- Breaches of our usage guidelines as published on this site

Intellectual Property

Copyright and all other intellectual property rights subsisting in the information accessible via this site is owned by Club Incentives or the providers of such information. Reproduction of part or all of the contents in any form is prohibited other than in accordance with the following permissions:
1. Licence to copy for personal use:

You may print or download to a local hard disk extracts from the information amounting to no more than four individual pages for your personal use only.

2. Licence to recopy for limited purposes:

You may recopy to third parties for their personal information only certain information as may be specified from time to time by Club Incentives as being available for that purpose, but only if:

a) you clearly and prominently acknowledge this site as the source of the material; and
b) you inform third party that these conditions apply to him, her or it and that he/she/it must comply with them.

This licence to recopy does not permit alteration, adaption or merging of material available on these pages.

No part of the web pages at this site may be distributed or copied for any commercial purpose.

No part of the web pages at this site may be reproduced on or transmitted to or stored by any other Web site or other form of electronic retrieval system by any person or entity that operates any such Web site or electronic retrieval system.


Pages on this site may contain information on investments. No such information should be taken to constitute financial advice. However, if anyone decides subsequently to make real investments based on information on this site, they should be aware that such investment carries financial risks, and that the value of shares can go down as well as up and that past performance carries no guarantee of future performance. Anyone considering investments should consult an appropriate Financial Adviser.

Club Incentives accepts no liability for any losses incurred by those investing on the basis of information displayed on this site. Furthermore, no guarantees can be provided as to the accuracy of any information contained on the site.

Changes to these terms of use

We reserve the right to make amendments to these Terms Of Use at our discretion.

Registering and qualifications

Club Incentives is for the use of UK residents. Other individuals will be accepted as Club Incentives members however it is their sole responsibility to ensure that participation in Club Incentives does not contravene any local laws. The Member agrees to provide only true and accurate information to Club Incentives (including to its advertisers and partners) at all times, and to maintain accurate details on their account at Clubincentives.com and Clubwebsite.co.uk.


Club Incentives operates in conjunction with various third party promoters, advertisers and partners (hereinafter referred to as "Associates"). Associates make payments to the Company when Club Incentives members participate in their promotions in accordance with specified conditions. In return, The Company credits the Member's account with points ("Points"), which may be redeemed for cash.

Members may accrue points to their membership account for:
-joining the program;
-taking advantage of point-earning opportunities on Clubincentives.com and other third party Web sites;
-responding to offers from the Company, participating advertisers and partners via email, postal mail or telephone;
-complying with the terms of other offers or programs from the Company or its Associates.

As a member, you are entitled to earn Points for your club in the prescribed manner and amount as detailed on Clubincentives.com and through authorised communications by the Company to Club Incentives members. The methods of earning points, as well as the amounts available are subject to change from time to time and will be communicated via Clubincentives.com. A member's failure to correctly follow any required instructions or procedures may result in no points being earned, for which the account holder/club will have no recourse against the Company nor any of its Associates.

The amount of points a Member may earn from a particular promotion may be expressed either as a fixed number of points or a percentage of the Member's transaction value (sometimes referred to as "cashback"). Unless specifically stated otherwise, the Member should assume that the calculation of such percentages will exclude costs such as sales tax and delivery charges.

The Company is not responsible for changes to, or discontinuance of any points-earning opportunity through its Associates, neither is the Company responsible for the inaccurate reporting of points earned through an Associate by that Associate. The Member accepts that, in some cases, there may be a delay or failure to award Points due to an Associate's failure to provide necessary information to the Company for the crediting of such points. The Company will not be responsible or liable for the delay or failure to credit Points in such circumstances.


The Company may from time to time adjust your points account upwards or downwards in respect to accounting errors, non-payment from third parties, refunds issued, products returned or suspected fraud, for which the Company has full authority.

Redeeming Points

Points earned are reported against your account on Clubincentives.com, with a status of either "Pending", "Extended" or "Awarded". Points may only be redeemed once they attain a status of "Awarded" (i.e. when payment related to the earning of those points has been received in full by the Company from the participating Associate). You will not hold the Company responsible for the failure to collect monies due in relation to your points membership, nor the removal of points from (or failure to award points to) your account for this reason.

Points are valid for 12 months from the date of being awarded and must be redeemed within those 12 months. The Company reserves the right to remove all points awarded that are older than 12 months.

Claims & Disputes

Any member wishing to raise questions or disputes regarding Club Incentives, including without limitation, questions regarding participation and eligibility should do so in accordance with the instructions on Clubincentives.com. Alternatively, the member may write to The Company at its Head Office (see beginning of this agreement).

Members should not contact our Associates regarding any issues related to the awarding and redemption of points, which is the sole responsibility of the Company. Any infringement of this condition may result in immediate termination of membership.

Unless specifically notified otherwise, all goods and services promoted by our Associates are provided solely by the named supplier, and The Company makes no warrant in respect to them. You must exchange defective products or goods by following the supplier-designated procedures.

All interpretations of these terms and conditions shall be at the sole discretion of the Company. In the event of an error by the Company your sole recourse will be the crediting of any disputed points.


You are responsible for assessing any tax implications that may arise through redeeming points under the Club Incentives scheme, and for the payment of any said taxes.


Points may not be transferred to other accounts nor pooled together in any manner. The sale or barter of points is strictly prohibited by the Company.


It is a condition of Club Incentives membership that the Member provides a valid email address, and the Company reserves the right to send Members messages from time to time for which they may not be rewarded. Such messages may include system updates; flash bulletins; order confirmations; administrative announcements; special requests and other similar messages ("Administrative Messages") - and may be sent via email or regular mail. Members can elect to stop receiving newsletters and other emails related to specific promotions, but cannot unsubscribe from these Administrative Messages whilst retaining Membership.

The Company is under no obligation to provide Members with any particular number of point-earning opportunities or send messages to them.

The Company does not pass any details to third party companies which may personally identify you, except where you have explicitly given the Company permission to do so or as required by law.


At any time either the Club or the Company may terminate the member's membership with or without cause. Membership immediately ceases upon termination and any unredeemed points shall be cancelled. The Company shall be the sole determiner in cases of suspected abuse, fraud, or violation of its rules and any decision it makes relating to termination of membership (including cancellation of points) shall be final and binding.

In the event that a Member expressly requests to leave Club Incentives, no further communication will be entered into between the Company and the Member.

Once membership is terminated, the Member must redeem any points (subject to these Terms and Conditions) within 60 days; after this time, any points not redeemed will be cancelled.

Access and security

Each member of Club Incentives will be provided a username and password, which should not be disclosed to any third party.

For authorisation and redemption purposes, you will be required to identify yourself through your username and password. For the avoidance of doubt, any individual logging in with a correct username and password will have full access to that account, and it is the sole responsibility of the account holder to ensure that this information is not made available to unauthorised individuals.

Access to your account is password protected and we never release details of this to third parties. Details are only released when we receive an email from the email account of the member. If you have forgotten your password, please use the 'Password reminder' facility on Clubincentives.com to request your password and username.

Note: You should NEVER reveal your password to anyone. No employee or agent of the Company will ever ask you to reveal your password. The Company cannot be responsible for any activity in your account which results from a member not keeping their password secure


The Club Incentives scheme is being offered to clubs and members "as is" with no warranty to the maximum extent as permitted by the law. The Company disclaims any representation and warranties, express or implied, with respect to the scheme, including, but not limited to, implied warranties of merchantability and fitness for any particular purpose.

The Company does not make any warrant, guarantee, or make any representations regarding the quality of, or assurance of any advertisement or any merchandise, products, or services offered or provided by third party companies participating in the Club Incentives scheme.

Close this window